Shipping Information
Worldwide Shipping
We ship worldwide! Shipping costs are calculated in the basket based on:
UK Shipping
All UK orders are shipped via the Tracked 48 service. Please note:
EU/Overseas Customers
EU and overseas customers will not pay tax on applicable items. Your cart price will adjust accordingly. We do not collect tax at the point of purchase; this will be calculated locally according to your country’s laws and local agencies.
International Shipping
We ship internationally using Royal Mail and UPS.
Packaging
Stranger uses Cruciform Record locking tab mailers with support stiffeners for all orders. We have tested this method and are confident that orders will arrive safely. Extra care is taken to ensure safe packing.
Click & Collect
We offer a FREE in-store Click & Collect option for all orders. You will be notified by email when your order is ready for collection. We recommend collecting within 30 days. After one year, unclaimed items may be refunded or returned to our inventory.
If you order multiple items, they may be released on different dates. All items will be shipped together when they are all in-store, unless advised otherwise, and any extra postage costs will be covered.
Damaged LPs? What to Do Next
STP checks all stock before packing. If an item arrives damaged, please contact us immediately and provide pictures for assessment. Postage includes insurance, allowing us to pursue a claim with Royal Mail or the carrier (this process may take up to 28 days).
For immediate resolution, we can offer a discount for the damage, but this must be agreed upon first. If you wish to return the item before making a claim, the return shipping cost will be your responsibility. We apologize for any inconvenience caused by Royal Mail. We strive to ensure safe delivery using professional mailers, inners, and extra stiffeners.
For EU purchases, the cart price will reduce by 20% as local duty is not applicable. However, local taxes and any admin fees may apply upon arrival, which are beyond our control. Refunds for damages will be assessed on a case-by-case basis, and items must be returned at the buyer's expense (which may be reimbursed).
Miscellaneous
If a package is returned due to an incomplete or incorrect address, or if it was not picked up from a local depot, an additional shipping fee will apply for redelivery. We will contact you to coordinate this before resending the package.
Free Delivery
We offer free delivery on orders of £250 and over, sent within mainland UK.
Pre-Orders
Please be aware of the release date when placing a pre-order. No products are shipped prior to the release date.
Stranger Than Paradise reserves the right to return any unclaimed items (after one year) back to stock. As a small shop, we cannot store items indefinitely.
Cancellations
If you accidentally order something and request a refund, we will process the full amount minus the Stripe transaction fee.
For any questions regarding your parcel, please contact us.